Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday if we have the piece already in stock. When you purchase a Harmony Kingdom Treasure Jest, you are buying a hand carved and carefully painted and packed figurine so sometimes there may be a short delay whilst we wait for your piece to be cast. We will let you know if this is the case once we have received your order.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information
Shipping Rates
We are happy to ship worldwide. If you don’t see a shipping rate for your country, please contact us for a quote.
Product prices on our website include VAT but exclude postage and packing unless otherwise stated. We want to make shipping easy for you so we charge a flat rate of £4.99 for UK orders with a value of £150 or under. If you spend over £150 you qualify for FREE shipping. This only applies to shipping within the UK.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Gift Wrapping
If you are choosing one of our pieces as a gift, we are pleased to provide a gift wrapping service at no extra cost. Please state this on your order or email us directly at [email protected] stating your order number.
Returns Policy
We hope you will be very happy with your purchase, however we are happy to exchange or refund online purchases. We just ask that you send your purchase back within 14 days of receipt of goods, making sure it’s as good as new in its original packaging. (This does not affect your statutory rights).
In the unlikely event you receive your sculpture and it has been damaged or broken in transit, we will send you a replacement on return of the broken piece.
To return an item, simply contact us by email at [email protected] and let us know this is what you are doing and the reason why.
We recommend that you use a registered postal service to return your item. Harmony Kingdom UK Ltd will not be held liable for the cost of returned or lost parcels.
Please note that for returned goods, we will refund the price of the goods but not the delivery charge. For exchanges the replacement will be delivered to you free of charge.
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the receipt of your order without giving a reason.
